System Upgrade

To bring you the latest and greatest technology we will be undertaking a system upgrade Wednesday, December 1st! Let us help you get prepared and avoid any service interruptions!

Mark your calendars so you can stay on top of potential service interruptions. 

 

Monday, November 22nd 

Reschedule Online Bill Pay Payments:  Any Online Bill Pay payments scheduled for December 1st or 2nd should be rescheduled to pay before November 30th because Online Bill Pay will be down during the Upgrade.

 

Tuesday, November 23rd

Pull Transaction Details:  At 3 pm on Tuesday, November 30th, historical transaction details will no longer be available; however, all past statements will transfer to the new system. Please take a minute to review and record any transaction details not provided by your monthly statement.

 

Monday, November 29th – FINAL HOURS

  • FINAL HOURS to Pull Transaction Details: After 3 pm tomorrow, Tuesday, November 30th, historical transaction details will no longer be available; however, all past statements will transfer to the new system.  If you haven’t already done so, please take a minute to review and record any transaction details not provided by your monthly statement.
  • FINAL HOURS to Reschedule Online Bill Payments: After 3 pm tomorrow, Tuesday, November 30th,  Online Bill Pay will be down until December 2nd.  If you haven’t already done so, please reschedule any payments set for 12/1 and 12/2 to pay before November 30th.
  • FINAL HOURS to Gather Payee Information from Online Bill Pay: After 3 pm today all payee information currently saved in Online Bill Pay will no longer be available.  If you haven’t already done so, please log into Online Bill Pay and make a list of all payee information because this data will NOT TRANSFER to the new Bill Pay system.

 

Tuesday, November 30th – Starting at 12:30 pm

The following services will be DOWN:

  • Mobile Banking
  • Home Banking – Historic transactions will be lost but statements will be available.
  • Online Bill Pay – Reschedule payments during upgrade & gather all payee information.
  • Debit Cards – Be sure to get cash before 5 pm today!
  • Shared Branching

 

Wednesday, December 1st

All Midland Credit Union branches will be CLOSED for Upgrade.

The following services will be DOWN today:

  • Home Banking
  • Mobile Banking
  • Online Bill Pay
  • Debit Cards
  • Shared Branching

 

Thursday, December 2nd – System Upgrade COMPLETE!

All Midland Credit Union branches will REOPEN.  All services will be available!

Now, you’ll need to:

  • Re-enroll in Home Banking.
  • Download the NEW Mobile App.
  • Re-enroll in Mobile Banking.
  • Re-enter all payee information and re-schedule payments in Online Bill Pay.

You’ll be automatically enrolled in eStatements.

 

Saturday, December 4th  

  • All credit union branches will be OPEN on Saturday, December 4th to serve you.

 

 

Frequently Asked Questions

What is being upgraded?
EVERYTHING! From home banking, mobile banking, to the way we conduct your transactions!
Will my member number (account number) change?
No. All members will keep the same account numbers they have always had.
Will the Mobile App change?
Yes. We are launching a new and much improved mobile app. If you have our old app, you will need to download the new Midland Credit Union mobile app from your app store and delete the old app.
Why are you upgrading?
Our members are the best and deserve the best products and services we can offer! The new system enables us to give you the latest and greatest enhancements. It also greatly increases our ability to operate more efficiently, which will save you and the credit union money, time, and effort. This allows us to provide better products and services to all!
How will this affect auto deposit of paychecks from employers?
Auto deposit will only be affected on December 1st. Due to the system change checks will post later than usual. The good news is you will not need to update any direct deposit information with your employer.
How do you avoid debit card interruptions?
The best way to avoid debit card interruptions on the 1st is to use your Midland Credit Card as it will not be impacted!

QUESTIONS